Your application will remain incomplete until you have:

1. filled out and submitted the application form
2. paid the application fee (if applicable) and
3. uploaded and submitted supporting documents for your application

You received the email because you have not completed the third step (uploading and submitting supporting documents for your application).

For privacy reasons, UDI is not allowed to store documents you have uploaded for more than 90 days after the date you submitted your application form. Therefore, we will delete your supporting documents soon unless you submit the remaining documentation.

Once you receive notification of upcoming deletion, you have seven (7) days to submit your documents. Submit your documents together with your application to UDI, and your application will be processed.

How to complete your application:

1. Log in to the website ‘My applications (external website)’ using your electronic ID.
2. Find your application under the heading, ‘Submitted applications’.
3. Click on the button, ‘Go to application’.
4. Upload any missing documents or answer, ‘I do not have this document’/’Not relevant’ for the documents you do not have.

Click the green button, ‘Submit these documents’, at the bottom of the page.

We have submitted your application form without any documents. This means that your application form is now ready to be processed. If you uploaded one or more documents for the application form, they have been deleted.

In other words, the application you submitted to UDI is incomplete. We have not received the documents we need to process your application. Below are instructions on what to do next, depending on what you have applied for.

You need to book the first available appointment with the police. Make sure you bring a physical copy of all the required documents to your appointment.

How to download physical copies of your documents:

1. Log in to My applications (external website) using your electronic ID.
2. Find your application under the heading, ‘Submitted applications’.
3. Click on the button, ‘Go to application’.
4. Click on "Download a summary of your application" to find an overview of the documents you need to present to the police.
5. Book an appointment with the police by clicking the ‘Book an appointment’ button.
6. Bring your documents to your appointment with the police. Your application will not be submitted until you have met in person with the police and handed in your documents.

Send the criminal record certificate online to UDI. As soon as you receive your criminal record certificate from the police, send it in to UDI via our webage, Send documents to UDI.

Follow the instructions below if LESS than 7 days have passed since you received the email about deletion of documents you may have uploaded:

1. Fill out this refund form (pdf, 171 kB) (in Norwegian only).
2. Log in to the website, ‘My applications (external website)’, using your electronic ID.
3. Find your application under the heading, ‘Submitted applications’.
4. Click on the button ‘Go to application’.
5. Upload the completed refund form instead of the police certificate by following the steps set out on the page.
6. Click the green ‘Submit this document’ button at the bottom of the page.

You will subsequently receive an email confirming that the document has been received. You will also receive an email confirming that UDI has received your notification of Norwegian citizenship. A UDI caseworker will then assess your request for a refund. You will receive a written response as to whether the fee will be refunded.

Follow the instructions below if MORE than 7 days have passed since you received an email notifying you about deletion of documents you may have uploaded:

1. Fill out this refund form (pdf, 171 kB) (in Norwegian only).
2. Submit the refund form to UDI online via our webage, Send documents to UDI. Follow the step-by-step instructions on the page to submit a document to the UDI.

You will subsequently receive an email confirming that the document has been received. A UDI caseworker will then assess your request for a refund. You will receive a written response as to whether the fee will be refunded.