warning
The callback function closes on Tuesday 24 September 2024
Due to a technical restructuring of the UDI Information Service's telephone system, the option to choose callback (to be called back without losing your place in the queue) will unfortunately no longer be offered from Tuesday 24 September 2024.
This means that when you call UDI's Information Service, you must expect to have to wait in a queue if there is a lot of traffic on the line. We inform you in the telephone queue which number you have in the queue. For most case types, it is also possible to contact UDI's Information Service via chat.
We apologise for any inconvenience caused by the change.
warning
Most contact forms for sending emails to the UDI Information Service are closed
We have some technical problems with the contact forms for sending emails to the UDI Information Service. Most of the contact forms are now closed. We apologise for any inconvenience this may cause. We are working on solving the technical problems.
The UDI Information Service can be reached by phone and via chat during opening hours. The Information Service is open Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.
Call us
The phone is open on Monday, Tuesday, Thursday and Friday from 10:00 a.m. to 2:30 p.m.. The phone is closed on Wednesday. You can reach us during opening hours at (+47) 23 35 15 00.
info
E-mail response times
You will receive an answer to your email within 1–2 working days.
If you have a question regarding Schengen visas, please contact the Visa section by email visumservice@udi.no.
If your question is regarding other types of visas or residence permits, please fill in the form below.
