Select "Log in to My page" at udi.no to log in to My page.

There may be various reasons why you are not able to log in.

Below are instructions for logging in with ID-porten and instructions for logging in with email and password.

No.You must log in using either ID-porten or e-mail and password. Only people with BankID, Commfides or Buypass (Norwegian electronic ID) can log in to My page using ID-porten. This is because UDI requires a higher security level (level 4) for logging in with ID-porten than what MinID has (level 3). We do this to secure your personal data as best as possible.

Logging in using ID-porten offers several advantages:

• Provides extra security that no one else can access your information
• Access to all the services on My page
• No need to remember the e-mail and password you have used at UDI

Services that are only available if you log in with ID-porten:

• You can see the contact information we have registered on you
• You can see information about your residency in Norway and whether you have the right to work
• You can download a PDF with a confirmation that you have legal residency and the right to work
• Future services that may simplify the application process for you

We therefore recommend that everyone who can make use of logging in with ID-porten does this. The exception may be if you are going to apply on behalf of another person.

No, it is not possible to migrate content from one user account to another.

When you log in with ID-porten, this is a new user account in the same way as if you have different user accounts with different e-mail addresses.

You are not automatically logged out until a certain amount of time has passed. It is therefore very important that you log out using the "log out" button when you have finished. This is particularly important if you are logged on to a shared PC that several people are using. This is to avoid your personal information becoming available to unauthorised persons.

To use ID-porten to log in to My page at UDI, you must either have a BankID, Buypass or Commfides (Norwegian electronic ID). You cannot log in with MinID. This is because UDI requires a higher security level (level 4) for logging in with ID-porten than what MinID has (level 3). We do this to secure your personal data as best as possible.

You will find information on how to obtain an electronic ID here (external website).

For help with logging in with ID-porten, you can read more on the webpages of the Norwegian Digitalisation Agency (Digdir) (external website).

UDI cannot help you with problems related to ID-porten. The Norwegian Digitalisation Agency (Digdir) is responsible for this solution. You may contact Digdir here. (external website)

No. You can log in to My page either with ID-porten or with your e-mail address and password.

Logging in with ID-porten offers several advantages, and we therefore recommend that everyone who can use ID-porten does this. The exception may be if you are going to apply on behalf of another person.

Logging in using ID-porten offers several advantages:

• Provides extra security that no one else can access your information
• Access to all the services on My page
• No need to remember the e-mail and password you have used at UDI

Services that are only available if you log in with ID-porten:

• You can see the contact information we have registered on you
• You can see information about your residency in Norway and whether you have the right to work
• You can download a PDF with a confirmation that you have legal residency and the right to work
• Future services that may simplify the application process for you

The person you are applying for will not have access to their own application. We therefore recommend that you use a username and password if you are applying for others. It is very important never to share your electronic ID with other people.

However, if you are applying on behalf of a close family member, such as your child, it may be convenient to use ID-porten. In that case, please be aware that you must also follow up the application until it has been processed. This means, among other things, that you must book an appointment with the police/SUA for the person on whose behalf you have applied.

In all other cases where you are applying on behalf of others, we recommend that you log in with your username and password and not with ID-porten.

You may create an application for people under the age of 18. If you need a confirmation of legal residency for your child, you must contact us.

1. Select "Log in to My page" and press Registrer deg nå ("Register now") at the bottom of the login window.
2. Enter your email address and press Send bekreftelseskode ("Send verification code").
3. Within a few minutes, you will receive an email with a code. You must copy this code and paste it into the login window to activate your user profile. The code is only valid for a few minutes.
4. Choose a password that meets the requirements below and enter your name.

The password must contain at least:

• eight characters
• one capital letter
• one lower-case letter
• one number

The password cannot contain:

• special characters such as @, % or &
• the letters æ, ø or å
• letters that are not in the Latin alphabet

You should not use tools that suggest or automatically create passwords for you. This is because these passwords often contain characters mentioned above.

If nothing happens when you press "Create user account", you should try to choose another password that meets the requirements above. If you have a character in your password that our login does not accept, you will not be able to log in.

1. Click the "Log in to My Page" (external website) button and press Har du glemt passordet? ("Forgot your password?") in the login window.
2. Enter your email address and press Send bekreftelseskode ("Send verification code").
3. Within a few minutes, you will receive an email. In the email there is a verification code. You must copy this code and paste it into the login window to activate your user profile. The code is only valid for a few minutes.
4. Choose a new password that meets the requirements below.

The password must contain at least:

• eight characters
• one capital letter
• one lower-case letter
• one number

The password cannot contain:

• special characters such as @, % or &
• the letters æ, ø or å
• letters that are not in the Latin alphabet

When you are creating a new user, or re-setting your password, you will receive an email. This email includes a code which you must copy and paste into the log-in window. The reason for this extra step is to confirm that you have typed in the correct email address.

If you have not received this e-mail, you should check the junk e-mail/spam filter, which can be found in most e-mail programs.

If the email is not in the spam filter, you might have entered the wrong email address when you registered. Please try again and make sure you enter your email address correctly.

You must use the code you receive within a few minutes. After that it will no longer be valid.

If you get an error message when you log in, we recommend that you try this:

• Try a different browser
• Log in from a different PC, mobile phone, or tablet.
• Change your password. Click on "Forgot password" in the login window and select a new password.
• If you need to send a new application, you can use another user account you have access to or create a new user account.

If you still get error messages, you may contact UDI's technical support staff on chat or by sending an e-mail. If you send an email, please include screenshots and an explanation of the problem.

In the login window, you should always try to click on “Forgotten your password?” and choose a new password, to check if this solves the problem. If your account does not exist anymore, you will get a message which says that there is no account registered with this email address. 

There might be different reasons why you have lost access to your account. 

• If you have not been logged into your account for over two years, we have deleted it.
• If you have forgotten the password to the account and you no longer have access to the email address you used to create your account, you will not be able to access your account. In that case, you must create a new account. 

Even if you have lost access to your account, any applications and information you submitted earlier will still be in our systems.

If you who have sent in an application

If you have booked an appointment, your booking is still valid. When you booked the appointment, you received an email with a confirmation of the time and date. You can search for this email in your email account. If you cannot find this email, please check the spam filter.

If you encounter problems and you are unable to find the details of your appointment, please contact the meeting point for your appointment: the police, the Service Centre for Foreign Workers (SUA), the embassy or the VFS Application Centre.

If you have already handed in your application documents, we will process your application as normal, and you will not need to do anything more with your user account. If you have Digipost (external website), you will receive the decision there. Otherwise, you will receive it by regular post.

If you have submitted an application, but not yet booked an appointment, you have two choices. You can either contact the meeting point which you selected in your application and ask for an appointment or you can create a new user account and send in a new application. If you paid a fee for your first application, you may contact the meeting point to request a refund.

If you are going to send in a new application

If you are going to fill in and submit a new application, you can either use a different account if you have access to one or you can create a new account.

If you have received a response to your application and you are going to book an appointment with the police for the purpose of taking a photo for your residence card, you must use the same account that you used when you registered your application from. If you no longer have access to this account, you must contact the police to make an appointment