The callback function closes on Tuesday 24 September 2024

Due to a technical restructuring of the UDI Information Service's telephone system, the option to choose callback (to be called back without losing your place in the queue) will unfortunately no longer be offered from Tuesday 24 September 2024.

This means that when you call UDI's Information Service, you must expect to have to wait in a queue if there is a lot of traffic on the line. We inform you in the telephone queue which number you have in the queue. For most case types, it is also possible to contact UDI's Information Service via chat.

We apologise for any inconvenience caused by the change.

Most contact forms for sending emails to the UDI Information Service are closed

We have some technical problems with the contact forms for sending emails to the UDI Information Service. Most of the contact forms are now closed. We apologise for any inconvenience this may cause. We are working on solving the technical problems.

The UDI Information Service can be reached by phone and via chat during opening hours. The Information Service is open Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.